As we provide a made-to-measure service- Items are handmade to measure once an order is placed. For this reason we do not allow returns on any of our items. Under no circumstances will be return or refund Briefs, Thongs or any undergarments for hygiene reasons.
If your items are too small then this is due to size ordered being too small. If this is a gift and the item appears larger by over two cup sizes then we will exchange or amend your Bralette and return it back to you. However you must cover the costs to return this item back to us. If you think your item is faulty then you must inform us within 5 days of receiving your item. If we have allowed a return, items must be returned back to us within 14 days in order to be refunded the full amount. We will refund the postage for standard royal mail postage cost.
Please note that if any faults are caused by an incorrect size (i.e the underhand being too small) then we did not hold any responbility and will not refund your items.
PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE REFUNDED DUE TO CHANGING YOUR MIND OR FOR NOT READING OUR DISPATCH AND DELIVERY TIMES.
As each and every garment is delicately handmade we recommend that you take special care when washing your garments.
ALL ITEMS MUST be hand washed with warm soapy water, rinse thoroughly and lay your garments flat out to dry. (Do NOT machine wash)
We cannot take any reasonability for any garments that are damaged due to poor care.
PLEASE NOTE THAT SALE ITEMS OR ITEMS PURCHASED WITH A DISCOUNT CODE ARE NON-RETURNABLE.